Shipping policy

Free tracked shipping across Canada

Every Opulora Beauty order ships free of charge to any address in Canada: all ten provinces, Yukon, the Northwest Territories and Nunavut. There is no minimum order value and no surcharge for remote or rural postal codes.

Processing and delivery times

Stage	Typical time
Order processing	1–2 business days
Delivery, most Canadian addresses	5–12 business days after processing
Territories and remote communities	8–15 business days after processing

Business days are Monday to Friday excluding statutory holidays. Orders placed after 2 pm Eastern, or on a weekend, start processing the next business day. Allow an extra two to three business days in late November and December.

Tracking

You receive an email with a tracking link as soon as your order ships. If the tracking has not updated for three business days, email opulorabeauty@gmail.com with your order number and we will chase the carrier for you.

Multiple parcels

Larger orders, or orders containing items from more than one of our suppliers, may arrive in separate parcels on different days. Each parcel carries its own tracking link and you are never charged extra for split delivery.

Taxes and fees

Prices are in Canadian dollars. GST, HST, PST or QST is calculated at checkout based on your shipping address and is the only amount added to the price. If a carrier ever asks you to pay a fee on delivery, do not pay it: email us with a photo of the notice and we will resolve it directly with the carrier or refund you.

Cold weather and liquids

Some liquids, creams and nail polishes can thicken or separate if a parcel sits in freezing temperatures. Bring parcels indoors promptly and let products return to room temperature before use. If a product arrives frozen, leaking or separated and does not recover, email us and we replace or refund it.

Damaged or missing items

If a parcel arrives damaged or leaking, or an item is missing, photograph the packaging and contents and email us within 48 hours of delivery. We send a replacement or a full refund; you will not be asked to claim from the carrier yourself.

Missed deliveries and address errors

Carriers leave a card or send a text with redelivery or pickup options. Parcels returned to us as undeliverable are refunded in full once they arrive back. Please check your address at checkout; we can amend it until the order ships.

Outside Canada

Opulora Beauty currently ships to Canadian addresses only.