Frequently asked questions

Every listing describes the product, its finish and who it suits as clearly as we can. If you are unsure, email opulorabeauty@gmail.com with the product link, your skin type and the shade you use now, and we reply within one business day.

All major credit and debit cards plus the express wallets shown at checkout, such as Shop Pay, Apple Pay and Google Pay where your device supports them. Prices are in Canadian dollars.

Prices are shown before tax. GST, HST, PST or QST is calculated at checkout based on your shipping address, so the total you see before paying is the total you pay.

Email us as soon as possible with your order number. If the order has not shipped we cancel or change it; if it has already left, you can return unopened items free within 30 days.

Checkout runs on Shopify’s PCI-compliant payment system. We never see or store your full card number.

Yes, by email within a few minutes of ordering. Check your junk folder if it does not arrive, then email us and we will resend it.

Not at the moment. If that changes it will be announced in our newsletter.

Not at the moment. Email us before you order if you are unsure about a shade or formula and we will help you choose.

Shipping is free and tracked on every order to every Canadian province and territory, with no minimum order.

Most orders are processed within one to two business days and arrive within five to twelve business days after that.

Yes, free of charge. Yukon, the Northwest Territories, Nunavut and remote postal codes can take longer than the estimate; the tracking link shows progress.

Photograph the packaging and the item and email us within 48 hours. We send a replacement or a refund without asking you to deal with the courier.

Not currently. Opulora Beauty ships to Canadian addresses only.

Usually, but larger orders can arrive in more than one delivery. Each parcel has its own tracking link and you are never charged extra.

Yes. You receive a tracking link by email as soon as your order ships.

No. Prices are in Canadian dollars and taxes are collected at checkout. If a carrier ever asks you for a fee, do not pay it; email us and we sort it out.

Returns are free within 30 days of delivery on unopened, unused items in their original packaging. Email us your order number and we send a prepaid return label the same business day.

No. Every eligible return ships back with a prepaid label at no cost to you.

For hygiene reasons, opened cosmetics can only be returned if they are faulty, damaged, not as described or cause a reaction. Email us and we will sort it out.

Stop using it and rinse the area. If the reaction is severe or does not settle, see a pharmacist or doctor. Email us within 30 days and we refund the item. You can also report a reaction to a cosmetic to Health Canada.

We refund within five business days of the return arriving, to the original payment method. Your bank may take a further three to five days to show it.

Yes, for unopened items. Tell us what you would like instead and we either swap it or refund you so you can reorder, whichever is quicker.

Unopened items need their original sealed packaging so they can be checked and resold safely.

Nothing here removes your rights under your province’s consumer protection legislation: products must match their description and be fit for their purpose.

Canadian cosmetic labelling rules require a full ingredient list on the outer packaging. Where the list is available to us we include it in the product description; if it is not shown, email us and we will check before you buy.

No. Prescription treatments such as tretinoin and adapalene, and drugs like minoxidil, are not sold here. Ask your doctor or pharmacist about those.

Sunscreens are regulated as drugs or natural health products in Canada and carry a DIN or NPN on the label. Check for it, along with broad-spectrum protection and SPF 30 or higher for everyday use.

It is a good idea for any new skincare, hair colour or fragrance: apply a small amount to the inner arm or behind the ear for 24 to 48 hours. Hair colour instructions require a skin allergy test before every use.

Look for the period-after-opening symbol, an open jar with a number such as 12M, meaning 12 months after opening. Replace mascara every three to six months.

Yes. Everything we sell is new, not used, refurbished or open-box. Each listing names the brand and product.

Where a listing makes that claim it comes from the brand. If it matters to you, email us before ordering and we will tell you what the brand states.

Sometimes. Email us the product name or a link and we will tell you within one business day whether we can get it.

An online beauty store selling to homes across Canada, run by a small team and reachable by email. We describe products plainly and do not use countdown timers or invented discounts.

No. Opulora Beauty is online only, which is how we keep shipping and returns free.

Email opulorabeauty@gmail.com. We answer within one business day, Monday to Friday.

Only to fulfil your order, answer your questions and, if you opt in, send our newsletter, in line with PIPEDA and provincial privacy law. Details are in our privacy policy.

Yes: routines for Canadian seasons, new arrivals and our latest guides. Sign up at the bottom of any page; unsubscribe with one click.

The Opulora Beauty team, researched from Health Canada, dermatology and other authoritative sources that each guide links to. The guides are general information, not medical advice.

Yes, by email. Tell us your skin type, concerns and the products you use now and we suggest options from our range.

Yes. Enter the recipient’s address at checkout; prices are not shown on the packing slip.